IF FOR ANY REASON THE PRODUCTS YOU HAVE PURCHASED FROM ARE DAMAGED, DEFECTIVE OR INCORRECT FROM THE PRODUCT PAGE; PLEASE DOCUMENT (E.G VIDEO TO SHOW THE PRODUCT IS NOT WORKING OR PHOTOGRAPH IF THE PRODUCT IS OBVIOUSLY DEFECTIVE) AND CONTACT US WITHIN 7 DAYS OF RECEIPT OF DELIVERY TO RESOLVE THIS PROBLEM. We do not offer refunds for wrong sizes.
Our policy lasts 7 days from delivery of your item. If 7 days have gone by since your product was delivered, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it in.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This refund process can take a few weeks.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us here.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.